What Information We Hold and Why
When you create an account, we collect your name, email address, and contact details to verify your identity and keep your wallet secure. When you deposit or withdraw through bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp — this is required to
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reconcile your account balance and process your request correctly. We also collect device and session data: your IP address, browser type, and the pages you visit within the lobby. This helps us detect unusual login attempts and keep your account from being accessed without your knowledge.
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We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point — those credentials stay between you and your mobile wallet provider. If you contact our support team, the conversation is logged so we can follow up accurately. All data we hold
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is processed in accordance with applicable law, and availability of our service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.